Resume
Rob Hughes
Mobile: (570) 460-8534
Email: rehughes@gmail.com
WORK HISTORY
Municipal Energy Managers, Inc. (Moscow, PA)
4/04 – Present
Director IT/ GIS
• Manage a dedicated servers running SQL Server while hosting an online database for a street lights management application used for municipalities in Pennsylvania.
• Install, administrate, optimize, and enhance LAN/WAN infrastructure and oversee Active Directory Group Policy implementation.
• Design, optimize and enhance technical infrastructure.
• Provide onsite technical support, consulting & training to clients such as Scranton Sewer Authority, MEM, Lackawanna County Planning Commission, Landview Properties, Elmhurst Sewer Authority, Lackawanna River Basin Sewer Authority and Springbrook Township, Paradise Township.
• Work with an outsourced Engineering firm to provide data for a geographical modeling on current projects in ArcGIS suite.
• Planned and facilitated several migrations, both internally and externally through municipal contracts.
• Manage the creation of mobile applications for surveyors to accurately capture survey field data.
• Integrated Google Applications into civildpi.com for employees to effectively collaborate on projects.
• Managed development of GIS and database-related applications for multiple municipalities within Northeast Pennsylvania.
• Created GIS and database-to-web applications
• Designed and implemented the network architecture for a 3 floor, 30,000 sqft office building
MindsCave Technology (Scranton, PA)
7/03 – 2009
Consultant
• Manage multiple websites hosted by dedicated servers through Remote Desktop.
• Troubleshoot technical support for desktop, server systems and troubleshoot network deficiencies.
• Facilitate the deployment of Help Desk software to track issues and validate customer satisfaction.
• Help companies and home residences take advantage of sharing internal information securely and easily.
• Refurbish PC’s and laptops damaged by viruses and spy ware.
• Install and provide assistance to clients regarding precautions to Internet viruses and spy ware.
• General onsite services include (but are not limited to) On-Site computer repair, Virus, spy ware removal & protection, Wireless Network Setup, DSL and Cable High Speed internet setup, PC Tune-up / optimization, Firewall/Router installation for increased security, Hardware relocation, Hardware upgrades, Peripheral setup, Software upgrades and patches, Cabling services for wired networks, Data Recovery, End disruptive computer activity, Protect and back up important data, Email Support and Remote access application setup and services for home and/or office.
Thomson Financial (New York, NY)
10/00 – 07/2003
Account Manager/Website Administrator – First Call and IRChannel
• Account Manager exclusively handled several major accounts including Lincoln Financial, BellSouth, The Home Depot, AFC Enterprises, Nova Chemicals and GSK.
• Researched, analyzed, recommended and facilitated the deployment of new hardware, software, applications and equipment.
• Planned, tracked and monitored all aspects of projects.
• Established and enhanced relationships with vendors.
• Website administrator provided/updated client access to IRChannel, First Call Analyst and First Call.
• Provided onsite/online training and technical assistance to corporate clients in Georgia, Pennsylvania, Texas and Bermuda.
• Organized and conducted user group training conferences and presentations of existing and new products.
• Trained clients on multiple web based proprietary software that are used by Investor Relations professionals at over 4,500 publicly traded companies.
• Created and assisted in publishing a monthly newsletter outlining new and improved features along with functionality for IRChannel, First Call Analyst, and First Call.
EDUCATION
New Horizons Computer Learning Center
• MCSE, MCSA, MCP, NET+ and A+
La Salle University
• B.S. in Business Administration / Marketing
TECHNICAL BACKGROUND
| Certifications: | MCSE / MCSA / MCP / Net+ / A+ | |
| Systems: | Mac OSX 10.5-6, Windows 7, Vista and XP (all versions), Windows (Advanced) Server 2000-2008, Linux | |
| Protocols: | TCP/IP, IPX/SPX, FTP, HTTP, ICMP, SMTP, DNS (DynDNS), DHCP (CIDR), WINS, NWLink, NetBios, NAT, EFS, Certificate Authority, Remote Desktop, Terminal Services, Appletalk, Active Directory | |
| Software: | MS Office (2007), IWork, Visio (2007), OpenOffice, Mozilla Firefox and Thunderbird, ArcGIS 8.2-9.3, AutoCad 14 – 2005, Adobe Photoshop CS, WS_FTP, Apache, Serv-U FTP Server, MS IIS (5.0-6.0), SQL Server, Active Directory, PeopleSoft CRM, Acronis, Google Apps | |
| Hardware: | PC and MAC, SATA, VOIP, Wireless Access, WiMax, WLAN, Wireless Print/Scanner, Managed Building Network Hardware and Connectivity | |
